SIMULATEUR
This policy applies to the simulateurdeergolf.com website, online booking (booking.simulateurdeergolf.com), your account, the texts and emails we send you, and our indoor golf centres.
Who we are
Two Quebec companies operate the Deer Golf centres:
- Simulateur Deer Golf Inc., for the Candiac centre (160 Iberia Avenue, Candiac);
- 9563-2246 Québec inc., for the Ahuntsic centre (2044 Fleury Street East, Montreal).
Both share the same booking system and the same person in charge of your information. In this text, “we” means both companies.
What we collect
Your account. Your email, your name and your cell number. Your email identifies you. We never ask for a password: a code is sent to you each time you sign in.
Your bookings and purchases. The location, the simulator, the date, the time, the number of people, the amount paid, the access code (PIN) for your session, your arrival time and your cancellations. For gift cards, the name and email of the person receiving it and the note you write.
Your payment. Payments go through Stripe. We never see or keep your full card number. If you save a card, we keep only its brand and last four digits.
Proof. When you accept our terms, we keep the date, the version of the terms and your device’s IP address. When you open the door with your phone, we keep the time, the result and the IP address.
Your messages. The texts and emails we send you, with their content, and the texts you send us (STOP, or an answer to a survey, for example).
Your game. Only if you turn it on. See “My Game” below.
What we ask you to avoid. Do not write sensitive information (about your health, for example) in a note, a gift card message or a chat.
Why
- To take and manage your bookings, let you in and start your simulator.
- To process your payments and keep our accounting records.
- To send you what concerns your bookings: confirmation, reminder, access code, changes.
- To help you if a simulator has a problem.
- To measure which ads lead to a booking, if you accept cookies.
- To send you, from time to time, an offer or a request for a review. You can turn offers off in your account and reply STOP to any text.
We do not sell your information.
My Game (still being tested)
Since November 2026, in Candiac, simulators can keep your shots and rounds in your account. The simulator software (GSPro) measures every shot. During a session opened with a PIN, the simulator’s computer reads those measurements and sends them to your booking.
What is kept, per shot. The course, the hole, the shot number, the distance, the speed, the surface, the simulator’s measurements, the time and the player name typed on the simulator screen.
Nothing is kept without your agreement. A session’s shots wait, attached to the session and to no one. They become yours only if you turned on “Keep my game” in your account, or if you claim your player name through the session link.
In a group. After the session, the person who booked gets a text with a link. They can forward it to the other players. Each player picks their name and keeps their game in their own account. The link is good for 24 hours. Anyone with the link sees the session’s player names and their number of shots: forward it only to players in your group.
Practice shots have no name. If the person who booked turned on “Keep my game”, the session’s practice shots go to their account, no matter who hit them. If several of you were playing, they can delete the day or the shots that are not theirs at any time.
Erased after 24 hours. Whatever no one claims is erased 24 hours after the session ends.
You stay in control. In My Game, you can delete a shot, a practice day, a round, or erase everything. What is deleted is gone for good. You can also download your shots. If you turn off “Keep my game”, nothing more is added; what you already have stays until you erase it.
Who sees it. Only you, in your account. Our team has no access to it in the application. The people who maintain the booking system could access it to repair it.
What stays on the simulator. As on any simulator, the GSPro software also keeps its own round history on the simulator’s computer, with the player name typed on screen. Those files never leave the centre.
What My Game does not do. It does not evaluate you, does not rank you and is not shared with anyone. Numbers come from the simulator and may contain errors.
In Ahuntsic (TrackMan), My Game is not offered for now.
Where your information goes
We use suppliers to run the service. Each one receives only what it needs.
| Supplier | What it does | What it receives |
|---|---|---|
| Railway | Hosts the booking system and its database | Everything described above |
| Stripe | Processes payments | Your payment, your name, your email |
| Twilio | Sends and receives texts | Your number and the text of messages |
| Twilio SendGrid | Sends emails | Your email and the text of messages |
| Make | Relays each booking to our other tools | Email, phone, name, booking |
| Connect O’Clock (HighLevel platform) | Newsletter, website chat, automated phone answering | Email, phone, name; your exchanges with the chat or the phone line |
| Google (Analytics, Google Ads) | Measures the site and our ads, if you accept cookies | Cookies, page views, purchases; your email and phone scrambled (hashed) |
| Google Workspace | Our email | Your emails to our team |
| Meta (Facebook, Instagram) | Measures our ads, if you accept cookies | Cookies, page views, page content and buttons used; your email, phone and name scrambled (hashed), your IP address and the purchase amount |
| OpenAI | Bambi assistant on the simulators, in Candiac and Ahuntsic | What you write to Bambi. Never your name, your number or your PIN |
| Anthropic | Our team’s work assistant | The emails and files the team handles with it |
| Cloudflare | Links our centres’ computers to the system | Booking data in transit |
Outside Quebec. These companies are based outside Quebec, most of them in the United States. Your information may therefore be processed outside Quebec. The booking database is hosted by Railway in the Netherlands. Before entrusting information outside Quebec, we assess whether the supplier protects it adequately.
In our centres. A small computer in each centre receives bookings (name, PIN, simulator) to open the simulators.
Artificial intelligence. The website chat, the phone line (438 701-3337) and the Bambi assistant may answer you using artificial intelligence. No decision about you is made solely by an automated system.
Video surveillance
Our centres are under video surveillance, for the safety of people and equipment, since they are open 24 hours a day with no staff on site. Cameras cover the whole centre, private rooms included, and signs say so. Footage is recorded in the centre and kept for about 3 months, then overwritten, unless an incident requires keeping it.
How long
| Information | Duration |
|---|---|
| Unclaimed My Game shots | 24 hours after the session ends |
| Kept My Game shots | Until you erase them or your account is closed |
| Payments and paid bookings | 6 years after the end of the fiscal year, as tax laws require |
| Inactive account | Anonymized 2 years after your last activity |
| Advertising data (click identifiers, IP address, browser) | 90 days |
| Content of texts and emails sent, and of texts you send us | 12 months |
| Camera footage | About 3 months |
Cookies
The website and the booking page use three kinds of cookies.
- Functional cookies, always on: the one that keeps your account open and the one that remembers your answer to the cookie question.
- A campaign cookie, always on, for 90 days: it notes which campaign you came from, for example “newsletter”. It is a label, with no identifier that follows you.
- Ad measurement cookies, from Google (Analytics and Google Ads) and Meta: they turn on only if you accept them. With your agreement, we also keep the ad click identifier, for 90 days.
Google and Meta are in the United States. They receive what is listed in the table above and may also use it for their own advertising services.
You can change your mind at any time with the “Cookies” link at the bottom of every page. Your choice is kept for 6 months.
The website chat is provided by Connect O’Clock and loads only if you click its bubble. My Game pages load no measurement cookies, even if you accepted them.
Your rights
You can ask to:
- know what information we hold about you and receive a copy;
- have it corrected;
- have it deleted, except what the law requires us to keep (payments, for example);
- withdraw your consent, for example to offers, cookies or My Game.
Some things you can do yourself: change your name and phone in your account, turn offers off, reply STOP to a text, erase your game. For the rest, write to us. We answer within 30 days.
If you are not satisfied with our answer, you can contact the Commission d’accès à l’information du Québec.
The person in charge
The person in charge of the protection of personal information, for both companies, is Antoine Provencher Chabot.
- Email: info@simulateurdeergolf.com
- Phone: 438 701-3337
Incidents
If an incident affects your information and presents a risk of serious injury, we notify you, as well as the Commission d’accès à l’information.
Changes
If this policy changes, the new version is published on this page with its date. A significant change is announced to you by email.